Terms & Conditions
These Terms & Conditions govern the use of the services provided by Silver Crown Chauffeurs and the use of our website, booking system and related services.
By making a booking with Silver Crown Chauffeurs, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
1. About Our Services
Silver Crown Chauffeurs provides professional chauffeur and private transportation services throughout Brisbane and surrounding areas, including the Gold Coast, Sunshine Coast, Noosa and Byron Bay.
Our services may include airport transfers, corporate transportation, private chauffeur services, special events, point-to-point transfers and other pre-booked transportation services.
All services are subject to vehicle availability and confirmation of the booking.
2. Making a Booking
Bookings can be made through our website, by phone, email, WhatsApp or other booking methods made available by Silver Crown Chauffeurs.
When making a booking, you are responsible for providing accurate and complete information, including:
Your full name and contact details
Pickup and drop-off locations
Date and time of travel
Number of passengers
Flight details where applicable
Luggage requirements
Special requirements or requests
Any other information necessary to provide the service
A booking is not considered confirmed until Silver Crown Chauffeurs has accepted and confirmed the booking.
For Queensland personalised transport services, bookings must be made in advance in accordance with applicable requirements.
3. Booking Confirmation
Once your booking has been accepted, we may provide a booking confirmation containing relevant details such as:
Booking date and time
Pickup location
Destination
Passenger information
Vehicle type
Agreed or estimated fare
Special instructions
Customers should carefully check their confirmation and notify us as soon as possible if any information is incorrect.
4. Pricing and Payment
Prices are based on the information provided at the time of booking and may vary depending on the journey, vehicle, date, time, route and additional requirements.
Unless otherwise stated, the agreed price may not include additional services or expenses that arise after the booking has been confirmed.
Additional charges may apply for:
Additional waiting time
Additional stops
Changes to the agreed itinerary
Parking fees
Tolls
Additional services requested by the passenger
Excessive cleaning required due to passenger behaviour
Other costs reasonably incurred in providing the requested service
Where applicable, additional charges will be communicated to the customer and may be charged separately.
For Queensland booked-hire and limousine services, applicable fare and receipt requirements will be followed.
5. Cancellation Policy
Customers may cancel a booking by contacting Silver Crown Chauffeurs using the contact details provided on our website.
Cancellation fees may apply depending on the time of cancellation and the type of booking.
Unless a different cancellation policy has been specifically agreed in writing:
Cancellations made more than 24 hours before pickup may be eligible for a refund, subject to any applicable payment processing fees.
Cancellations made within 24 hours of pickup may incur a cancellation fee.
Cancellations made within 4 hours of pickup, or failure to attend a confirmed booking, may be charged up to the full booking amount.
Special event bookings, large-group bookings, long-distance journeys and bookings requiring special arrangements may have different cancellation conditions.
Any cancellation terms specifically provided at the time of booking will take precedence over these general conditions.
6. Airport Transfers
For airport transfers, customers should provide accurate flight information where requested.
Where flight monitoring is available and flight details have been supplied correctly, Silver Crown Chauffeurs may monitor flight delays to assist with coordinating the pickup.
Customers remain responsible for providing accurate flight information and contacting us if their travel arrangements change.
Airport pickup procedures may vary depending on the airport, terminal, pickup location and applicable airport rules.
Additional waiting or parking charges may apply where the included waiting period has expired or where circumstances outside our control result in extended waiting.
7. Waiting Time
Customers are expected to be ready at the agreed pickup location at the scheduled pickup time.
For airport arrivals, a reasonable waiting period may be provided depending on the booking and airport arrangements.
Additional waiting charges may apply once the included waiting period has expired.
Where a passenger cannot be located or contacted after the applicable waiting period, the booking may be treated as a no-show.
8. No-Show Policy
A passenger may be considered a no-show if:
They are not present at the agreed pickup location;
They cannot be contacted using the contact information provided;
They fail to arrive within the applicable waiting period; or
They have not notified Silver Crown Chauffeurs of a change to their arrangements.
A no-show may result in the full booking fare being charged.
9. Changes to Bookings
Customers should notify Silver Crown Chauffeurs as soon as possible if they need to change:
Pickup or drop-off locations
Pickup time
Number of passengers
Vehicle requirements
Flight details
Number of stops
Other booking arrangements
Changes are subject to availability and may result in additional charges.
A change to the booking does not take effect until it has been accepted and confirmed by Silver Crown Chauffeurs.
10. Vehicle Substitution
Silver Crown Chauffeurs will make reasonable efforts to provide the vehicle selected or requested at the time of booking.
However, where circumstances such as mechanical problems, accidents, safety concerns, maintenance, availability issues or other unforeseen events prevent the selected vehicle from being provided, we may provide a suitable alternative vehicle.
We will endeavour to ensure that any replacement vehicle is appropriate for the number of passengers and luggage specified in the booking.
11. Passenger and Luggage Requirements
Customers are responsible for providing accurate information about the number of passengers and amount of luggage.
We cannot guarantee that luggage or additional passengers can be accommodated if they were not included in the original booking.
Additional luggage, oversized items or special equipment should be disclosed at the time of booking.
Silver Crown Chauffeurs may decline to carry items that cannot be safely accommodated in the vehicle.
12. Passenger Conduct
Passengers are expected to behave respectfully toward the driver, other passengers and the vehicle.
Passengers must:
Follow reasonable instructions from the driver
Wear seatbelts where required
Avoid behaviour that creates a safety risk
Avoid damaging or deliberately misusing the vehicle
Avoid interfering with the driver while the vehicle is moving
The driver may refuse or terminate a journey where a passenger’s behaviour presents a safety risk or makes it unsafe or unlawful to continue the service.
Queensland passenger-transport rules also place responsibilities on passengers, including seatbelt requirements and other conduct and safety obligations.
13. Damage and Excessive Cleaning
Customers may be responsible for reasonable costs resulting from damage to the vehicle or excessive cleaning caused by their actions or the actions of passengers in their group.
Examples may include:
Spilled food or beverages
Vomit or other bodily fluids
Intentional damage
Excessive dirt or stains
Damage to vehicle interiors or equipment
Any reasonable cleaning, repair or restoration costs may be charged to the customer responsible.
14. Alcohol, Smoking and Prohibited Items
Smoking or vaping is not permitted in Silver Crown Chauffeurs vehicles unless expressly permitted by the vehicle operator.
Passengers must comply with all applicable laws concerning alcohol and prohibited substances.
The driver may refuse to transport a passenger or terminate a journey where the passenger possesses prohibited items or their behaviour creates a safety or legal concern.
15. Child Passengers
Customers travelling with children are responsible for informing Silver Crown Chauffeurs of the number and ages of children when making a booking.
Where a child restraint is required or requested, customers should advise us at the time of booking so that availability and suitable arrangements can be confirmed.
Queensland provides specific passenger requirements relating to children and restraints depending on the type of personalised transport service.
16. Driver Safety
The safety of our passengers, drivers and other road users is a priority.
Our drivers are expected to comply with applicable Queensland transport and road-safety requirements.
Drivers may refuse to undertake or continue a journey where doing so would create an unacceptable safety risk or breach applicable law.
Queensland’s personalised transport framework includes requirements relating to driver authorisation, vehicle safety, fatigue management and safety obligations.
17. Delays and Unforeseen Circumstances
Silver Crown Chauffeurs will make reasonable efforts to provide services at the agreed time.
However, we are not responsible for delays caused by circumstances outside our reasonable control, including:
Traffic congestion
Road closures
Accidents
Severe weather
Natural disasters
Airport delays or restrictions
Government restrictions
Public events
Vehicle breakdowns
Mechanical failure
Emergencies
Actions of third parties
Other unforeseen circumstances
Where reasonably possible, we will communicate significant delays and work to provide an appropriate alternative arrangement.
18. Customer Responsibility for Travel Information
Customers are responsible for ensuring that the information supplied during the booking process is accurate.
Silver Crown Chauffeurs is not responsible for problems caused by incorrect or incomplete information supplied by the customer, including incorrect pickup addresses, destinations, flight details, passenger numbers or contact details.
19. Lost Property
If an item is left in one of our vehicles, customers should contact us as soon as possible.
We will make reasonable efforts to locate and return lost property.
Any costs associated with returning an item may be payable by the customer.
Silver Crown Chauffeurs is not responsible for personal belongings left unattended in a vehicle where reasonable care has been taken.
20. Website Use
The information provided on the Silver Crown Chauffeurs website is intended for general information and service-booking purposes.
While we endeavour to ensure that website information is accurate and current, we do not guarantee that all website content will always be complete, accurate or error-free.
We may update, modify or remove website content, services, prices or availability without prior notice.
21. Third-Party Services
Our website or booking process may use third-party services, including payment processors, booking platforms, mapping services, communication services, analytics providers or other technology providers.
Your use of third-party services may be subject to their own terms and conditions and privacy policies.
Silver Crown Chauffeurs is not responsible for the independent policies or practices of third-party service providers.
22. Privacy
Personal information collected during the booking process is handled in accordance with our Privacy Policy.
By making a booking or contacting us, you acknowledge that your information may be collected and used as reasonably necessary to process your enquiry, arrange your transportation and provide related services.
23. Limitation of Liability
To the extent permitted by law, Silver Crown Chauffeurs will not be liable for loss, damage, expense or delay arising from circumstances outside our reasonable control.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
Where our liability can legally be limited, our liability will be limited to the extent permitted by applicable law.
24. Australian Consumer Law
Nothing in these Terms & Conditions is intended to exclude or limit rights and remedies available to consumers under the Australian Consumer Law or other applicable legislation.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, where legally possible, without affecting the remaining provisions.
25. Complaints and Disputes
If you have a complaint about our services, please contact Silver Crown Chauffeurs as soon as possible and provide details of the booking and the issue.
We will make reasonable efforts to investigate and resolve complaints fairly and promptly.
26. Governing Law
These Terms & Conditions are governed by the laws applicable in Queensland, Australia.
Any dispute will be subject to the applicable courts and laws of Queensland, subject to any rights that cannot legally be excluded under Australian law.
27. Changes to These Terms & Conditions
Silver Crown Chauffeurs may update these Terms & Conditions from time to time to reflect changes to our services, booking procedures, business practices or legal requirements.
The latest version will be published on this page.
The date at the top of this page indicates when these Terms & Conditions were most recently updated.
28. Contact Us
If you have any questions about these Terms & Conditions or your booking, please contact us.
Silver Crown Chauffeurs
Email: si*******************@***il.com
Phone / WhatsApp: +61 402 660 063
Address: U17/8 Ruocoo Street, Bracken Ridge QLD 4017, Australia
Service Area: Brisbane and surrounding areas
By booking a service with Silver Crown Chauffeurs, you acknowledge that you have read and accepted these Terms & Conditions.