Privacy Policy

Silver Crown Chauffeurs respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, make an enquiry, request a booking or use our chauffeur and transportation services.

By using our website or providing your personal information to us, you agree to the practices described in this Privacy Policy.

1. About Silver Crown Chauffeurs

Silver Crown Chauffeurs provides professional chauffeur and private transportation services in Brisbane and surrounding areas, including the Gold Coast, Sunshine Coast, Noosa and Byron Bay.

For privacy-related enquiries, you can contact us using the details provided on our website.

2. Information We Collect

We may collect personal information that you voluntarily provide when you:

Make a booking or reservation
Submit an enquiry through our website
Request a quote
Contact us by phone, email or WhatsApp
Subscribe to communications or updates
Provide feedback or submit a review
Use our website or interact with online booking forms

Depending on the service you request, information we may collect can include:

Full name
Email address
Phone number
Pickup and drop-off addresses
Travel dates and times
Flight details
Number of passengers
Luggage requirements
Vehicle or service preferences
Special requests or instructions
Payment and billing information
Any other information you choose to provide

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, pages visited and general website usage information.

3. How We Use Your Information

We may use your personal information to:

Process and manage your bookings
Provide chauffeur and transportation services
Respond to enquiries and requests
Provide quotes and booking confirmations
Communicate with you about your booking
Coordinate pickup and drop-off arrangements
Process payments where applicable
Improve our services and website
Maintain business and financial records
Prevent fraud, misuse or unauthorised activity
Meet our legal and regulatory obligations
Send service-related communications
Send marketing communications where you have provided appropriate consent

We will only use personal information for purposes that are reasonably necessary for operating our business and providing our services.

4. Booking Information

When you make a booking through our website, we may collect information required to fulfil your transportation request.

This may include your name, contact details, pickup and destination information, travel date and time, passenger numbers, flight information and special instructions.

We use this information to arrange and deliver your requested chauffeur service and to communicate important information regarding your booking.

5. Payment Information

Where online payments are available, payment transactions may be processed through third-party payment providers.

Silver Crown Chauffeurs does not generally need to store complete credit or debit card details on its own website. Payment providers may collect and process payment information according to their own privacy policies and terms.

You should review the privacy policy of the relevant payment provider for information about how your payment information is handled.

6. Sharing Your Information

We do not sell or rent your personal information.

We may disclose information to trusted third parties where reasonably necessary to operate our business or provide our services. These parties may include:

Payment processors
Website hosting providers
Website and booking system providers
Email and communication service providers
IT and technical support providers
Professional advisers
Service providers assisting with transportation operations
Government authorities or law enforcement where legally required

Where information is shared with service providers, we take reasonable steps to ensure that information is handled appropriately and securely.

7. Cookies

Our website may use cookies and similar technologies to improve functionality, performance and user experience.

Cookies may be used to:

Remember website preferences
Support website functionality
Understand how visitors use our website
Improve website performance
Provide analytics
Support security and fraud prevention
Measure marketing or advertising performance where applicable

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of parts of our website.

8. Third-Party Services

Our website may use third-party services and technologies, such as analytics tools, payment providers, mapping services, communication platforms, booking systems, social media features or other external services.

These providers may collect or process information in accordance with their own privacy policies.

Silver Crown Chauffeurs does not control the privacy practices of third-party websites or services. We recommend reviewing the privacy policies of any third-party service you access through our website.

9. Direct Marketing

We may occasionally send information about our services, offers or updates where permitted by applicable law.

Where required, we will obtain appropriate consent before sending direct marketing communications.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or contacting us directly.

Please note that you may still receive important service-related communications, such as booking confirmations, changes or other information necessary to provide a service you have requested.

10. Data Security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, modification or disclosure.

Security measures may include appropriate website security, access controls, secure systems and other technical or organisational safeguards.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored by us.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes and complying with legal, accounting or regulatory obligations.

When personal information is no longer required, we may securely delete, destroy or anonymise it where reasonably practicable.

12. Accessing and Correcting Your Information

You may contact us to request access to personal information we hold about you.

You may also request that inaccurate or incomplete information be corrected.

We will consider and respond to requests in accordance with applicable privacy laws and may need to verify your identity before providing access to or changing personal information.

13. Overseas Disclosure

Some third-party service providers used by our business may store or process information outside Australia.

Where personal information is disclosed overseas, we will take reasonable steps to ensure that the information is handled in accordance with applicable privacy requirements.

14. Children’s Privacy

Our website and services are not specifically directed toward children.

We do not knowingly collect personal information from children unless it is provided as part of a legitimate booking or service request made by a parent, guardian or authorised adult.

If you believe a child has provided personal information to us without appropriate authorisation, please contact us so that we can assess and take appropriate action.

15. External Links

Our website may contain links to external websites operated by third parties.

We are not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any external website before providing personal information.

16. Privacy Complaints

If you believe that Silver Crown Chauffeurs has mishandled your personal information or has not complied with applicable privacy requirements, please contact us and provide details of your concern.

We will review your complaint and take reasonable steps to investigate and resolve the matter.

If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant Australian privacy regulator.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements or business practices.

Any updates will be published on this page, and the “Last Updated” date will be amended accordingly.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact Silver Crown Chauffeurs.

Silver Crown Chauffeurs
Email: si*******************@***il.com
Phone / WhatsApp: +61 402 660 063
Address: U17/8 Ruocoo Street, Bracken Ridge QLD 4017, Australia
Service Area: Brisbane and surrounding areas

We aim to respond to privacy enquiries and complaints within a reasonable timeframe.

Important: This Privacy Policy is intended as general website content and should be reviewed by an Australian privacy professional or solicitor before publication to ensure it accurately reflects Silver Crown Chauffeurs’ actual data practices, booking software, payment providers, cookies, analytics tools and legal obligations.